Experience Why Customers Rave About Our SaaS Time and Attendance Support
If you’ve ever tried to contact customer support for a SaaS time and attendance system, then you’re familiar with speaking to an automated answering service. We understand how frustrating it is to experience redirects or stay on hold for hours waiting to talk to an actual human being. HBS’s Customer Service Center does things differently.
Our United States-based service center operates seven days a week. We don’t believe a client should speak to an uninformed operator. When you call, we will promptly address any questions or issues.
Benefits of HBS SaaS Time and Attendance Support
Expert Support
Remote Troubleshooting
Team-Based Model
You’ll be assigned to a specific customer service team based on your unique needs. This means your support team will know your specific business operations.
Support Portal
Tailoring Ecotime to the Policies of Your Business or Organization
Your business has unique policies. Different employee groups and unions follow different rules. Ecotime handles this by letting you build libraries of settings, organize them into profiles, and assign those profiles to the right people.
Here’s how it works across five key areas:
Additional Pay Rules
Set up pay rules that match your specific policies: overtime calculations, shift differentials, callback pay, and more. Each rule works the way you need it to. Group these rules together and assign them to individual employees or entire groups or unions based on their status.
Timesheet Flexibility
Not everyone needs the same timesheet. Some employees clock in and out. Others enter duration (like 7.5 hours). Some only track exceptions. You can also add fields for projects, tasks, or activities depending on what each group or union needs to track. Build different timesheets and assign them to the employees who need them.
Pay Codes
Employees charge time to different pay codes: Regular, Sick, Vacation, PTO, Callback, Holiday. Group these codes based on your policies and assign them so employees only see the codes they're allowed to use.
Security
Access is controlled through security profiles. Set up as many as you need. Each employee gets access to only the functions they need to see and use. Nothing more, nothing less.
Accruals
Whether you have one accrual policy or multiple policies across different unions, Ecotime handles it. Set up sick time, vacation, and PTO accruals that match your business requirements and union contracts. Each policy can be assigned to the specific employees it applies to.
The pattern is the same across all these areas: create the options you need, organize them based on how your business operates, and assign them to employees based on their classification: exempt, non-exempt, full-time, part-time, or union representation.
